First, check your order confirmation email for tracking information. Most reputable online pharmacies provide this. Track your package; delays sometimes occur due to unforeseen circumstances with the courier.
If the tracking shows no movement or indicates loss, contact the pharmacy’s customer service immediately. Provide them with your order number and any relevant tracking details. They’ll likely investigate and offer a solution, such as reshipping your order or issuing a refund.
Understanding Pharmacy Policies
Before placing an order, review the pharmacy’s return and reshipping policies on their website. This information outlines their procedures for handling lost or delayed packages, including timeframes for resolution. Familiarize yourself with their contact methods – phone, email, or live chat – to ensure quick communication.
Dealing with Discrepancies
If you receive a damaged package, take photos of the damage, both to the outside packaging and the contents. Contact the pharmacy to report this and obtain instructions on how to proceed with a replacement or refund. Keep all documentation, including photos and correspondence with the pharmacy, for your records.
