First, check your order confirmation email. This email contains your tracking number and expected delivery date. If your package is delayed, use the tracking number to locate its current status on the courier’s website. Contact customer support immediately if the tracking information is inaccurate or unavailable.
Incorrect or Damaged Goods
If you receive incorrect medication or a damaged package, take photos of the contents and the packaging. These photos serve as proof for any claim you may need to file. Then, contact customer support within 24 hours of delivery providing order details and your photographic evidence. They will guide you through the return process and arrange a replacement shipment or refund.
Missing Order
If your order doesn’t arrive by the expected delivery date, contact customer support first. They may have additional information about potential delivery delays or issues. Provide your order number and any relevant details. They’ll investigate the issue and determine the best course of action, potentially reshipping your order or offering a full refund.
