To upload your prescription, first, ensure your prescription is clear and legible. A blurry image will delay processing. Use a scanner or smartphone camera to take a high-resolution picture of the entire prescription, including the physician’s signature and all relevant details. Avoid shadows or glare.
Supported File Types
Rayhhealthcare accepts JPG, PNG, and PDF formats. JPG is generally preferred for its smaller file size. Ensure your file is under 5MB to prevent upload issues.
Troubleshooting Upload Problems
If your upload fails, check your internet connection. A slow or unstable connection can interrupt the process. If the problem persists, contact Rayhhealthcare customer support directly. They can assist with troubleshooting and provide guidance. Provide them with your order number if available. They may request a different image or further details to complete your order.
Remember to retain a copy of your prescription for your records. This is helpful for reference and possible future orders.
