PayPal Buyer Protection covers eligible purchases if you don’t receive an item, or if the item is significantly not as described. To qualify, pay using PayPal, and file a claim within 180 days of the purchase date.
What PayPal Buyer Protection Covers
Unreceived items: This protects you if the seller doesn’t ship the item or you don’t receive it. Significantly not as described: This applies if the item is substantially different from the seller’s description. Note: Slight variations don’t qualify. Be sure to check the item’s condition, and look for matching images and descriptions.
Maximizing Your Protection
Use PayPal’s secure checkout: Paying through PayPal offers a secure transaction layer. Keep detailed records: Save order confirmation emails, photos of the item received (if applicable), and communication with the seller. Communicate clearly with the seller: Attempt to resolve issues directly before filing a claim. Check the seller’s feedback: A seller’s reputation can indicate reliability.
What PayPal Buyer Protection Doesn’t Cover
Items bought in person: Protection is for online transactions only. Items outside PayPal’s acceptable use policy: This includes certain goods and services. Claims filed outside the 180-day window: Submit your claim timely. Disputes lacking sufficient evidence: Maintain detailed records to strengthen your claim. Claims based on changed mind or price discrepancies: Only significant discrepancies qualify.
Filing a Claim
Open your PayPal account, navigate to the “Resolution Center,” and follow the guided instructions to file a claim. Provide all necessary documentation. PayPal reviews claims and makes a determination based on their policies. Check their site for the most up-to-date information.
