We prioritize your privacy. Your personal information is protected using robust security measures, including 256-bit SSL encryption for all data transmitted to our servers. We comply with HIPAA regulations in the US and GDPR regulations in the EU.
Data We Collect and Why
We collect only necessary data: name, address, contact information, and prescription details. This data enables accurate order fulfillment and ensures timely delivery of your medications. We never share your data with third-party marketers.
Data Security Practices
Our servers are housed in secure, SOC 2 Type II compliant data centers. We employ multi-factor authentication and regular security audits to identify and mitigate potential vulnerabilities. Our team undergoes regular security training to maintain awareness of current best practices.
Your Rights
You have the right to access, correct, or delete your personal information. You can request this through our secure patient portal or by contacting our dedicated customer support team. We respond to all requests within 24 hours.
Data Retention Policy
| Order information | 7 years |
| Prescription details | 10 years |
| Contact information | Until deletion requested |
Third-Party Data Processors
We use secure third-party services for payment processing and shipping. These providers are bound by strict confidentiality agreements and comply with relevant data protection regulations. We carefully vet all third-party vendors before engaging their services. We have agreements outlining their data handling responsibilities.
Contact Us
For any concerns regarding your data privacy, contact our data protection officer at dataprotection@firstmedicine. com.
