Check the pharmacy’s website for their specific return policy. This usually details the timeframe for returns, acceptable reasons for return, and the refund process.
Contact the online pharmacy directly via phone or email. Clearly explain your reason for return, providing order details and any relevant documentation like photos of damaged goods. They will guide you through their return procedure.
Dutch law protects consumers. If a pharmacy refuses a reasonable return or refund, you can contact the Nederlandse Zorgautoriteit (NZa), the Dutch Healthcare Authority, for assistance.
Keep copies of all communication, including emails and order confirmations, as proof of purchase and interaction with the pharmacy. This can be beneficial during any dispute resolution.
Be aware that returns of medications are usually restricted due to hygiene and safety regulations. Returns are generally accepted for incorrect orders or damaged products. This does not usually include opened or used medication.
Pharmacies generally prefer returning items using registered post, providing tracking information for your protection and theirs. Use their recommended shipping method to ensure a smooth process.
Expect the refund to be processed within a reasonable timeframe, usually stated in the pharmacy’s return policy, typically within a few weeks following the return receipt.
