Need help placing an order? Contact our friendly customer service team via phone at +1-555-123-4567, Monday-Friday, 9 AM to 5 PM EST, or email us at support@firstmedicine. com. We aim to respond within 24 hours.
Order Tracking and Delivery
Track your order using the unique tracking number provided in your confirmation email. For expedited shipping options, select the relevant choice at checkout. Delivery times vary depending on your location and chosen shipping method; expect delivery within 3-7 business days for standard shipping.
Payment Methods
We accept Visa, Mastercard, American Express, and Discover. Your payment information is processed securely using industry-standard encryption. For any payment issues, contact our customer support team immediately.
Returns and Refunds
Unopened and undamaged products can be returned within 30 days of delivery for a full refund. Initiate a return by emailing support@firstmedicine. com with your order number and reason for return. We will provide a prepaid return shipping label. Refunds are processed within 5-7 business days of receiving the returned product.
Frequently Asked Questions
Q: What if my medication is out of stock? A: We’ll notify you immediately and offer alternatives or a refund.
Q: Do you require a prescription? A: Yes, for certain medications, you will need a valid prescription. Upload a copy during checkout.
Q: Is my information secure? A: We maintain rigorous security protocols to protect your privacy and data.
