Need help? Contact our support team via phone at 1-800-MED-HELP or email at support@meds-online. com. Our agents are available 24/7.
Reporting a Problem with Your Order
If you encounter issues–incorrect medication, damaged packaging, late delivery–report them immediately. Include your order number and a clear description of the problem. Attach photos if possible. Expect a response within 24 hours.
Reporting a Website Issue
Notice a bug or have trouble navigating the site? Report it using the feedback form located at the bottom of every page. Specify the browser and device you’re using, along with a detailed description of the problem and steps to reproduce it.
| Order problems | Phone or Email | Within 24 hours |
| Website issues | Website Feedback Form | Within 48 hours |
Tracking Your Support Ticket
After submitting a support request, you’ll receive a confirmation email with a ticket number. Use this number to track your request’s progress on our website’s support portal. The portal provides updates on your issue’s status.
