Is your pharmacy licensed? Yes, we hold all necessary licenses and permits to operate legally in Canada. You can verify this independently using our license number, readily available on our website’s “About Us” section.
How secure is my information? We employ advanced encryption technology to protect your personal and financial data. Our systems comply with all relevant Canadian privacy regulations. We use SSL certificates to secure all transactions.
Shipping and Delivery
How long will delivery take? Standard shipping to Canadian addresses usually takes 3-7 business days. Express shipping is available for faster delivery. You’ll receive tracking information once your order ships. Delivery times may vary depending on your location.
What if my order is damaged or incorrect? Contact our customer service immediately. We’ll arrange a replacement or refund depending on the situation. Detailed instructions are provided in our return policy, accessible on our website’s footer.
Prescription Medications
Do I need a prescription? Yes, a valid prescription from a licensed Canadian physician is required for all prescription medications. Upload your prescription during checkout. We do not fill prescriptions from outside of Canada.
What payment methods do you accept? We accept Visa, Mastercard, American Express, and Discover. All transactions are processed securely through our payment gateway.
Customer Service
How can I contact you? You can reach our friendly customer support team via phone, email, or live chat. Contact information is available on our website’s contact page. We aim to respond to inquiries within 24 hours.
Pricing and Payment
Are your prices competitive? We strive to offer competitive pricing on a wide range of medications. Compare our prices to other licensed Canadian pharmacies. Price transparency is a priority. Check our website for current pricing.
What happens if my payment is declined? Check your payment details and try again. Contact your bank to ensure there are no issues with your card. If problems persist, contact our customer support for assistance.
