Payment Declined? Check your PayPal balance and ensure sufficient funds are available. Verify your billing address matches the one registered with PayPal and your pharmacy. Review your credit card details if using a linked card; expiry dates and CVV codes are common culprits. Contact PayPal directly if issues persist; they can provide transaction details and identify specific problems.
Transaction Pending? This often means the pharmacy is reviewing your order. Allow a reasonable timeframe (usually a few hours, at most a day) before contacting the pharmacy directly to inquire about the status. PayPal also provides transaction tracking tools to monitor the progress.
Incorrect Email Address? Double-check that you entered the correct email address linked to your PayPal account during the checkout process. An incorrect email could delay or prevent the payment from processing, or lead to the payment being sent to the wrong account.
Pharmacy-Specific Issues? Some Canadian pharmacies have specific requirements for PayPal payments, such as minimum order values or limitations on certain medications. Consult the pharmacy’s website or contact their customer service to clarify their PayPal payment policy before making your purchase.
Technical Glitches? While rare, temporary outages on either the pharmacy’s website or PayPal’s servers can interfere with payment processing. Try again later or use a different browser. Clearing your browser’s cache and cookies might also resolve temporary technical problems.
Contacting Support: If you’ve exhausted all other troubleshooting options, contact both the pharmacy and PayPal’s customer support directly. Have your order details, transaction ID, and PayPal account information ready to expedite the process.
