First, verify your bank account details are accurately entered. Double-check your account number, routing number, and name as they appear on your bank statement. Even a small typo can cause rejection.
Insufficient Funds
If your transaction is declined due to insufficient funds, ensure you have enough money in your checking account to cover the purchase plus any potential fees. Check your bank balance before initiating the purchase.
Bank Restrictions
- Some banks may block transactions related to pharmaceuticals. Contact your bank to confirm whether they allow eCheck payments for online pharmacies. If blocked, explore alternative payment methods. Your bank might require additional verification for online purchases exceeding a certain amount. This may involve contacting your bank or using a different payment method.
Technical Issues
Ensure your internet connection is stable. A poor connection can interrupt the transaction process. Try using a different browser or clearing your browser cache and cookies. Outdated browser plugins might interfere. If the problem persists, contact the website’s customer support for assistance.
Declined Transaction Codes
Pay close attention to any specific decline codes provided by your bank or the website. These codes usually indicate the precise reason for rejection, allowing for targeted troubleshooting. Contact your bank or the website for clarification if needed.
Timeouts
Echeck transactions sometimes fail due to timeouts. If a transaction takes too long, it might be canceled automatically. Retry the payment. If it consistently times out, contact customer support.
Incorrect Merchant Information
Ensure you are using a legitimate and reputable online pharmacy. Unverified websites may have unreliable payment processing systems. Research the pharmacy carefully before making a purchase.
Other Considerations
- Review the terms and conditions of the online pharmacy regarding payment methods. Check for any scheduled maintenance or outages affecting the payment gateway.
