Amazon’s medication return policy varies significantly depending on the seller and the type of medication. Check the individual product listing for specific return details before purchasing.
Prescription medications typically have strict return limitations or are not returnable at all due to safety and regulatory concerns. Amazon may not accept returns for opened or used medications. Sellers may offer refunds in case of damage during shipping, but you must provide proof of damage. Contact the seller directly for their specific return guidelines.
Over-the-counter (OTC) medications often have more lenient return policies. However, returns are usually contingent on the medication being unopened, undamaged, and within the seller’s return window – typically 30 days. Carefully review the seller’s stated policy on the product page. Always retain your order confirmation and shipping details.
Damaged or defective products: Regardless of the medication type, if it arrives damaged or is defective, promptly contact Amazon customer service. Provide photographic evidence of the damage. Amazon usually works with the seller to facilitate a replacement or refund.
Incorrect orders: If you receive the wrong medication, report this to Amazon immediately with order details and photographic evidence. A replacement or full refund is usually granted. Note that this does not apply to medication ordered incorrectly.
Amazon’s return process generally involves initiating a return request via your account. Follow the on-screen instructions carefully. The seller determines the return shipping method and associated costs. Keep copies of all communication.
