Contact our dedicated customer support team via phone at 1-800-555-1212 (toll-free within Canada) or email at support@canadianpharmacy24.com (24/7 availability). Expect a response within one business hour.
Dispute Resolution Process
Should a discrepancy arise, we encourage you to first contact our support team to discuss your concerns. We strive to resolve issues amicably and quickly.
If an agreement cannot be reached, you can utilize our formal dispute resolution process. This involves submitting a written complaint detailing your issue, including order number and relevant documentation, to our Dispute Resolution Department at the address listed on our website.
You will receive an acknowledgement within 2 business days and a decision within 10 business days of submission. We will clearly outline our findings and the steps we’ll take to resolve your issue.
Complaint Tracking
Track your complaint’s status using our online portal by logging in with your order number and email address. This will provide real-time updates on the progress of your complaint.
| 1 | Contact Support | Immediate |
| 2 | Formal Complaint Submission | Within 2 days of initial contact |
| 3 | Acknowledgement | Within 2 business days of submission |
| 4 | Resolution | Within 10 business days of submission |
Alternative Dispute Resolution
If you are unsatisfied with our internal resolution, you may choose to contact the appropriate regulatory bodies in Canada for further assistance. Information on relevant bodies can be found on our website’s FAQ page.
