Focus on reviews detailing specific experiences. Look for reviews that mention order processing speed, delivery times, and customer service interactions. These provide concrete data, unlike vague positive comments.
Verify review authenticity. Check for consistent usernames and writing styles across multiple platforms. Beware of suspiciously positive reviews lacking detail or negative feedback.
Analyze the negative reviews. Don’t dismiss negative feedback entirely. See if recurring issues emerge, like shipping problems or poor communication. A company’s response to negative feedback reveals a lot about their customer service.
Consider the review source. Reviews from independent sites often carry more weight than those directly on the pharmacy’s website. Look for diverse review sources to get a balanced perspective.
Read between the lines. Even positive reviews can offer valuable insights. Note details like product quality comments and any hidden concerns.
Pay attention to the quantity and recency of reviews. A larger number of recent reviews suggests an active customer base and ongoing activity.
Don’t solely rely on star ratings. Read the actual text of the reviews. A high average star rating with many negative reviews indicating problems should raise concerns.
Ultimately, a combination of positive and negative reviews offering concrete details paints a more accurate picture of customer experience than any single metric.
